Proceso

EMPOWER THE FRONTLINE

A Business Productivity platform for a Connected Workforce

Over 2 billion frontline workers are at the forefront of many major industries, from Retail to Healthcare to Manufacturing, to name just a few. Frontline workers lead what many large organizations do everyday.

They are the first to interact with customers.

They carry out operational tasks that keep the business running.

 They are the first to promote or service new products.

They represent the company brand.

Proceso empowers the frontline, ensuring they complete their tasks on time supported by personal reminders from a digital assistant and group notifications in a collaborative workspace in Microsoft Teams and on e-mail and other channels.

Welcome to the Future of Work!

no code process

Improve customer experience and compliance at your stores, hotels, hospitals and offices ….with our NoCode process automation platform

A Do-It-Yourself No Code Process Automation Platform to build and roll out SOPs and ensure timely compliance across your work locations, business units, departments, brands, branches, users and more.. ​

Business Process Owners design their forms with multi level review stages. These are then assigned and publish to Microsoft Teams. ​

The Proceso BOT ensures everyone is notified, reminded and kept informed about pending and overdue tasks. ​

Real time insights ensure you are always on Time and compliant​

Regulatory & SOP Compliance

Multi-faceted Compliance with Proceso

With Front line workers on location and supervisors working remotely, compliance can be a real challenge. Proceso has you covered on all key aspects - When was the job done? Where was it done? Who did it? and on which Device?

Was the Floor supervisor actually at the store while filling in the Store closing checklist?

Was the image of the safe/vault room in the bank uploaded from a secure device?

Who actually filled in the fire safety audit form?

Was the Hospital Lab opening Checklist filled in before 6:30 am?

Time Compliance

SOPs completed on time without the need for follow ups and escalations.

Location Compliance

Workers complete their tasks on location whether a factory or a healthcare centre or a retail store.

Identity Compliance

SOP completed by the user to whom it is assigned.

Device Compliance

Evidence collected and recorded on an authorised device.

CUSTOMER DELIGHT THROUGH SOP COMPLIANCE

A solution for enhanced and
consistent Customer Experience

An average employee performs a wide range of tasks that directly or indirectly impact Customer experience and satisfaction. Most of these tasks are time bound, repetitive and need evidence for audits. Proceso offers a mobile-first app on Microsoft Teams that ensures timely task roll out and completion within Teams.

My Dashboard

Company Announcements

Media

Today’s Tasks

Calendar of future tasks

Task Notification

Task Notifications in the channel

Complete task in the channel

Chat with Manager

Collaborate with team

Task Completion

View open, sent back, delayed tasks

Geotagging for specific tasks for compliance

Review SOP guidelines related to the task

Complete Task

View and fill Task forms in the channel or in the app

Activity feed brings Tasks

Click live pictures and videos and attach as evidence

Testimonial

Teams as a Hub for all your Work ​

Assign, Notify, Complete, Review, Remind and Escalate, all in Microsoft Teams​

Collaborate around a task, learn and request for support​

1000s of employees can receive Audit, Checklist, Surveys and Data collection tasks and reminders in Teams, removing reliance on email and phone calls and ensuring timely completion of tasks and regulatory compliances. Escalations and reminders within Teams channels and collaboration with team members helps with clarifications. Assessments for SOP trainings linked to the Knowledge Hub help manage trainings and evaluations.

EMPOWER THE FRONTLINE  

Value proposition

Bring down the time and cost for automating operational processes and increase operational efficiencies with an easy to learn and adopt collaborative solution.

Cost Savings

Lowers the cost of SOP compliance with a no code automation platform that also reduces the cost of follow ups, escalations and delays, saving management bandwidth.

TIME SAVINGS

Improves efficiency as it connects all roles for a store or a hospital in a channel where high visibility notifications, reminders and escalations ensure awareness and timely action.

IMPROVES TEAMWORK

Promotes collaboration and improves employee experience by providing a unified interface for completing daily tasks and collaborating with team members.

EASY TO USE

A mobile first app in Microsoft Teams, simple, intuitive and easy to use. Built for the frontline, it is compatible with all phones, tablets and PCs.

Clients

Empower the Frontline​

DIY Process Automation & Compliance Tracking​

Operations, Customer Service, Risk Management, Sales, Legal, Marketing, HR…​

Build forms and workflows for all kinds of Internal and Regulatory Audits and Operational Checklists, Customer Feedback Collection, Staff Evaluations, Operational Health and Safety Reviews, Knowledge Assessments, Employee feedback and more​

Assign tasks to the frontline as well as PC based staff at the click of a button. Monitor completion, remind, escalate and review task completion metrics in real time!​

Time Compliance

SOPs completed on time without the need for follow ups and escalations.

Location Compliance

Workers complete their tasks on location whether a factory or a healthcare centre or a retail store.

Identity Compliance

SOP completed by the user to whom it is assigned.

Device Compliance

Evidence collected and recorded on an authorised device.

Get started with Proceso

Give Your Organization A Strong Digital Foundation.

EMPOWER THE FRONTLINE  

Value proposition

Bring down the time and cost for automating operational processes and increase operational efficiencies with an easy to learn and adopt collaborative solution.

Cost Savings

Lowers the cost of SOP compliance with a no code automation platform that also reduces the cost of follow ups, escalations and delays, saving management bandwidth.

Time Savings

Improves efficiency as it connects all roles in the organization through Microsoft Teams where high visibility notifications ensuring awareness and timely action.

Improved Collaboration

Improves teamwork and employee morale as it enables quick collaboration around tasks on an easy-to-use platform.

Ease Of Use

A no code solution built for business, mobile first, anytime, anywhere use across devices.