Proceso



EMPOWER THE FRONTLINE
A Business Productivity platform for a Connected Workforce
Over 2 billion frontline workers are at the forefront of many major industries, from Retail to Healthcare to Manufacturing, to name just a few. Frontline workers lead what many large organizations do everyday.
They are the first to interact with customers.
They carry out operational tasks that keep the business running.
They are the first to promote or service new products.
They represent the company brand.
Proceso empowers the frontline, ensuring they complete their tasks on time supported by personal reminders from a digital assistant and group notifications in a collaborative workspace in Microsoft Teams and on e-mail and other channels.
Welcome to the Future of Work!

no code process
Improve customer experience and compliance at your stores, hotels, hospitals and offices ….with our NoCode process automation platform
A Do-It-Yourself No Code Process Automation Platform to build and roll out SOPs and ensure timely compliance across your work locations, business units, departments, brands, branches, users and more..
Business Process Owners design their forms with multi level review stages. These are then assigned and publish to Microsoft Teams.
The Proceso BOT ensures everyone is notified, reminded and kept informed about pending and overdue tasks.
Real time insights ensure you are always on Time and compliant
Regulatory & SOP Compliance
Multi-faceted Compliance with Proceso
With Front line workers on location and supervisors working remotely, compliance can be a real challenge. Proceso has you covered on all key aspects - When was the job done? Where was it done? Who did it? and on which Device?
Was the Floor supervisor actually at the store while filling in the Store closing checklist?
Was the image of the safe/vault room in the bank uploaded from a secure device?
Who actually filled in the fire safety audit form?
Was the Hospital Lab opening Checklist filled in before 6:30 am?
- Was the Floor supervisor actually at the store while filling in the Store closing checklist?
- Was the image of the safe/vault room in the bank uploaded from a secure device?
- Who actually filled in the fire safety audit form?
- Was the Hospital Lab opening Checklist filled in before 6:30 am?


Time Compliance
SOPs completed on time without the need for follow ups and escalations.

Location Compliance
Workers complete their tasks on location whether a factory or a healthcare centre or a retail store.

Identity Compliance
SOP completed by the user to whom it is assigned.

Device Compliance
Evidence collected and recorded on an authorised device.
CUSTOMER DELIGHT THROUGH SOP COMPLIANCE
A solution for enhanced and
consistent Customer Experience
An average employee performs a wide range of tasks that directly or indirectly impact Customer experience and satisfaction. Most of these tasks are time bound, repetitive and need evidence for audits. Proceso offers a mobile-first app on Microsoft Teams that ensures timely task roll out and completion within Teams.
My Dashboard

Company Announcements
Media
Today’s Tasks
Calendar of future tasks
Task Notification

Task Notifications in the channel
Complete task in the channel
Chat with Manager
Collaborate with team
Task Completion

View open, sent back, delayed tasks
Geotagging for specific tasks for compliance
Review SOP guidelines related to the task
Complete Task

View and fill Task forms in the channel or in the app
Activity feed brings Tasks
Click live pictures and videos and attach as evidence
Testimonial
It immediately appealed to us due to its excellent UI integrated with TEAMS, connects the workforce, compliance on device on identity and location, which is very important for retail, you must be in the store to fill up a particular audit or checklist or survey. Whether you're doing a merchandising checklist, based on the displays, or window dressing checklists, or even digitizing your store operations, like your back-office operations, or cash office operations, day-in operations or multiple levels of approvals. The ability for an admin or champion to create a process and assign it to the stores, at the real time the store is being able to see it, the reminders and the insights that we get out of it, appeals to our business users.
Thank you, C3IT and Microsoft for a wonderful product!"
Bappaditya Banerjee
Process Engineering Excellence, Landmark Group, UAE
Bappaditya Banerjee
Process Engineering Excellence, Landmark Group, UAE
Teams as a Hub for all your Work
Assign, Notify, Complete, Review, Remind and Escalate, all in Microsoft Teams
Collaborate around a task, learn and request for support
1000s of employees can receive Audit, Checklist, Surveys and Data collection tasks and reminders in Teams, removing reliance on email and phone calls and ensuring timely completion of tasks and regulatory compliances. Escalations and reminders within Teams channels and collaboration with team members helps with clarifications. Assessments for SOP trainings linked to the Knowledge Hub help manage trainings and evaluations.

EMPOWER THE FRONTLINE
Value proposition
Bring down the time and cost for automating operational processes and increase operational efficiencies with an easy to learn and adopt collaborative solution.

Cost Savings
Lowers the cost of SOP compliance with a no code automation platform that also reduces the cost of follow ups, escalations and delays, saving management bandwidth.

TIME SAVINGS
Improves efficiency as it connects all roles for a store or a hospital in a channel where high visibility notifications, reminders and escalations ensure awareness and timely action.

IMPROVES TEAMWORK
Promotes collaboration and improves employee experience by providing a unified interface for completing daily tasks and collaborating with team members.

EASY TO USE
A mobile first app in Microsoft Teams, simple, intuitive and easy to use. Built for the frontline, it is compatible with all phones, tablets and PCs.
Clients




















Empower the Frontline
DIY Process Automation & Compliance Tracking
Operations, Customer Service, Risk Management, Sales, Legal, Marketing, HR…
Build forms and workflows for all kinds of Internal and Regulatory Audits and Operational Checklists, Customer Feedback Collection, Staff Evaluations, Operational Health and Safety Reviews, Knowledge Assessments, Employee feedback and more
Assign tasks to the frontline as well as PC based staff at the click of a button. Monitor completion, remind, escalate and review task completion metrics in real time!

Time Compliance
SOPs completed on time without the need for follow ups and escalations.

Location Compliance
Workers complete their tasks on location whether a factory or a healthcare centre or a retail store.

Identity Compliance
SOP completed by the user to whom it is assigned.

Device Compliance
Evidence collected and recorded on an authorised device.



EMPOWER THE FRONTLINE
Value proposition
Bring down the time and cost for automating operational processes and increase operational efficiencies with an easy to learn and adopt collaborative solution.

Cost Savings
Lowers the cost of SOP compliance with a no code automation platform that also reduces the cost of follow ups, escalations and delays, saving management bandwidth.

Time Savings
Improves efficiency as it connects all roles in the organization through Microsoft Teams where high visibility notifications ensuring awareness and timely action.

Improved Collaboration
Improves teamwork and employee morale as it enables quick collaboration around tasks on an easy-to-use platform.

Ease Of Use
A no code solution built for business, mobile first, anytime, anywhere use across devices.